Frequently asked questions
What's included in the Jet Ski tour?
- Thrilling jet Ski adventure
- Informative and entertaining commentary by qualified tour guide
- Sea turtles, seabirds and dolphins are often encountered on tours
- Lifejackets & sunscreen provided
- All photos of your tour provided free of charge on Facebook
What are the requirements of riders?
- Understand English
- Must be able to swim wearing a lifejacket
- Minimum passenger age of 10
- Minimum driver age – 16 years.
- Above average fitness level and confidence in open waters
- Big smiles and sense of adventure!!
What else do I need to know?
- Our ADVENTURE TOURS operate daily in most weather conditions
- A reasonable level of fitness is required, as some conditions can be physically demanding
- Please consider your suitability to your chosen tour
- Bring along a towel and sunscreen
- No drugs or alcohol
- A dry bag will be provided for your towel, phone/camera
- Thorough safety briefing and demonstrations provided by qualified tour guides
- Fully supervised at all times by our guide
- Weight restrictions apply, maximum of 2 people per jetski or 200kg per jetski
- If under 18 years of age, an indemnity form must be signed by parent or guardian prior to tour
- As a wind guide: 10 knots – smooth, dry ride, 15 knots – partly smooth some choppy small waves, 20 knots plus – choppy water spray and large waves. Management reserve the right to change itinerary or times in extreme
What do I bring to the tour?
- Casual clothes
- Sunglasses with head strap
Do you offer gift vouchers?
Yes, we do. You can find them here
What is your cancellation policy?
Cancellations by a customer:
00Seven Jet Ski Adventures have a cancellation policy which requires a minimum of 24 hours’ notice prior to departure date.
· Within 24 hours – no refund and reschedule not permitted
· 48 hrs - 24 hrs – 50% cancellation fee, reschedule permitted
· 72 hrs – 48 hrs – 25% cancellation fee, reschedule permitted
· 72 hrs or over – 5% cancellation fee, reschedule permitted
Bookings may be rescheduled subject to availability. All group bookings require a 7-day notice prior to departure for cancellation.
Cancellation by 00Seven Jet Ski or booking agent:
Should it be necessary for 00Seven Jet Ski to cancel due to circumstances beyond their control, a full refund will be made to the customer if rescheduling is not possible.
Failure to turn up to your tour on time or not at all will result in you losing your booking in full and no rescheduling will be available without full payment of new booking.